Return & Refund Policy

This legal text is pending legal approval.

This text was carried over from the current kornne.com page and will be approved by the company before launch.

Mezbaha Teknolojileri accepts returns of products purchased on www.kornne.com with its prior written approval, under the conditions below.

Return window

Return requests must be made within 15 days of receiving the order.

Eligible items

Items must be unused, in their original packaging, in resalable condition and returned with the invoice issued by Mezbaha Teknolojileri. Used, tested, washed or custom-made (made-to-order) products cannot be returned.

Return shipping

If the return is caused by our error, we arrange collection and cover the return freight, provided the return was notified to and approved by us in advance. Otherwise the return freight is paid by the buyer. Cash-on-delivery returns are not accepted. For items larger than 1 m³ or of high value, return freight is assessed case by case before approval.

Transport damage

Claims for damage in transit are accepted only if reported within 24 hours of delivery together with the carrier's damage report.

Refunds

After the returned item arrives and is inspected, the refund is made to the original payment account (bank transfer, in the currency paid). Deductions may apply if the item or its original packaging is damaged.

Warranty

The warranty covers manufacturing defects only; it does not cover misuse or modification by the user.

Return address

Mezbaha Teknolojileri, S.S. İstanbul Mermerciler Sanayi Sitesi 22. Sokak No: 15, Köseler Mahallesi, Dilovası / Kocaeli, Türkiye

Contact: info@kornne.com · +90 535 406 80 02